Here are the answers to some questions that we’ve been asked. If your question isn’t answered, please feel free to get in touch via firstname.lastname@example.org
What type of packaging do you use?
Our packaging has been plastic-free for over two years now. We use paper for whole bean coffee or home compostable plant film for ground coffee which needs more protection to keep it fresh. For coffee in paper packaging, it’s important that you transfer it to an air tight container when you get it.
Our postal packaging is cardboard.
How should I store my coffee?
Keep it cool, dry, in a sealed container, and out of direct sunlight. It should keep for 3 – 6 months. Please don’t freeze it, it’ll taint the flavour.
Why are your coffee beans so expensive?
At first glance it may seem like our coffee beans are expensive, however our coffee works out to be around 20-50p per cup, which is far cheaper than your local coffee shop. We offer incredibly fresh, high-quality beans which we hope you’ll find is worth the cost.
We only ever buy high grade coffee beans whereas some roasters buy commodity grade which works out much cheaper but is of an inferior quality. We also source our coffee from farms who are making concerted efforts to produce coffee in a way that is sustainable and which pays its workers a fair wage. This of course means that the coffee beans are expensive, but we think it’s worth it in the long run.
Another area in which other roasters are able to cut costs is by roasting in larger batches. We roast in really small batches because it allows us to drastically reduce waste (we only roast as much as we need) and also means we do not have roasted coffee sitting around waiting to be sold so the product that you get is as fresh as possible.
Where does your coffee come from?
Because we’re very small, we can’t go direct to farms and buy the coffee as that involves expensive travel and is only cost effective if you’re able to buy very large amounts. Therefore we source our coffee from UK based importers who are able to buy coffee in larger batches and then split it down for small roasters like ourselves. Our main supplier shares our environmental ethos and sources coffees from sustainable farms around the world and provides traceable information so we’re able to check up on what we’re getting. We select coffee that has come from farms with good sustainable practices and who pay their workers a fair wage as well as providing essential things such as housing and education. Many of the farms have accreditation such as Rainforest Alliance or Fair Trade although we don’t specifically look for that as often small farms who are doing good work are unable to afford the certification process.
Where can I buy your coffee?
We sell our individual bags of coffee through our sister site plasticfreepantry.co.uk. You can use your coffee club discount on coffee purchased there.
Can I work for you?
We’ve been asked this a lot lately and we’re very flattered! We’re not currently hiring and we don’t accept speculative CVs. Any job vacancies will be shared on our website, social media, and email newsletter so keep your eye on those.